Refund policy

Last updated: 19 October 2025

At Yardies Golf, we pack every order with care. If something isn’t right on arrival, we’ll make it right quickly and fairly. Please read the conditions below so we can help you as fast as possible.

Eligibility for Full Refund

We can accept a return and issue a full refund when all of the following are met:

Unboxing Recording: You provide a continuous, unedited video recording clearly showing:
- The unopened parcel (all sides) including the shipping label;
- The parcel being opened for the first time;
- The item inside and any issues found (if applicable).
Timely Submission: You submit our Returns Form within 12 hours of the delivery being marked as delivered/accepted.
Packaging Condition: Original packaging and contents are in very good, as-dispatched condition. Keep all inner protection, tags, headcovers, wrappers, manuals, and accessories.

If the Outer Packaging Arrives Damaged

If your parcel arrives with visible damage:

Do not open it yet.
Take clear photos of the unopened package from multiple angles, including any dents/tears and the shipping label.
Submit the Returns Form within 12 hours and attach the photos.

We will raise a claim with the delivery company. Your photos of the unopened packaging are required to proceed. After we advise you to open it, please record the unboxing (continuous video) in case the contents are affected.

How to Start a Return

Complete the Returns Form within 12 hours of delivery and include:
- Order number and contact details;
- Issue description;
- Photos of the unopened parcel if packaging is damaged;
- Unboxing video link (cloud link preferred) if the parcel was opened.
Wait for our response with an RMA number and return instructions (if a return is required).
Pack the item securely with all original packaging and accessories and ship using the method we provide.

Refunds & Store Credit

Method: Approved refunds are issued to the original payment method.
Timing: Once received and inspected, refunds are typically processed within 3–5 business days. Your bank/payment provider may take additional time.
Our Error Option: If the issue is on our end (e.g., wrong item sent), you may choose a Yardies Golf Shop Credit instead of a refund and we will add a 10% bonus to the credited amount.

Return Shipping Costs

If the issue is on our end (wrong item, missing item, or confirmed damage in transit): we will cover reasonable return shipping costs or provide a prepaid label.
If the issue is not on our end (e.g., incorrect address provided, refusal of delivery without cause): return shipping may be at the customer’s expense.

Condition Requirements

Items must be returned in the condition they were sent, with all accessories, manuals, headcovers, tags, and original packaging.
Any signs of use, alteration, removal of protective films, or damage not documented in the unboxing recording may affect eligibility.

Non-Returnable Items

Gift cards, store credit, and downloadable products;
Custom-built or custom-altered items (unless faulty on arrival and evidenced via unboxing recording).

Important Notes

The 12-hour window and continuous unboxing recording protect both you and us from courier or handling issues and are required for a full refund.
Please retain all packing materials until your case is resolved.